Customer Care
Warranty, Returns & Refunds
Everything covering your TouchAmerica purchase in one place: the money-back guarantee, how to return a product, and the warranty terms for every product family we manufacture.
Money-back guarantee, returns & refunds
If a product isn't right for your space, you have 30 days to send it back.
Money-Back Guarantee and Returns
If you are not satisfied with a product, you may return it within 30 days for a complete refund (excluding freight), after contacting your distributor or TouchAmerica for a Return Merchandise Authorization (RMA) number. Products must be in new condition and returned in suitable packing material to qualify for a refund. A 15% restocking fee may be charged for any returned item. Customers are responsible for freight expenses associated with returning products to TouchAmerica.
How to start a return
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Contact us before you ship anything
Call 1.800.678.6824 or email info@touchamerica.com. If you bought through a distributor, contact them first. Returns sent without authorization can't be processed.
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Get your RMA number
We'll issue a Return Merchandise Authorization number and confirm where to send the product. Mark this number clearly on the outside of the shipment.
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Repack in suitable packing material
The product must arrive in new condition to qualify for a refund. Original packaging is best. Damage in transit from inadequate packing may reduce or void the refund.
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Ship it back
Return freight is the customer's responsibility. Once received and inspected, your refund is issued, less freight and any restocking fee that applies.
Warranty coverage
TouchAmerica manufactures a wide range of products with varying warranties. All warranties apply to the original owner only for the time period specified for each product. Instructions for preventive maintenance are sent with each product. Any needed inspections and maintenance must be performed on a biannual basis. Failure to perform regular inspections and maintenance will void the warranty on the equipment. Labor warranties apply to customers in USA only.
Biannual maintenance is required
This is the clause most often missed. Inspections and preventive maintenance must be carried out twice a year, following the instructions supplied with your product. Skipping them voids the warranty on the equipment. Keeping dated service records is the simplest way to protect your coverage.
Original owner only
Warranties cover the original purchaser and don't transfer with resale of the equipment. Labor warranties apply to customers in the USA only.
Coverage by product family
A summary first, then the full terms for each family.
| Product family | Frame / structure | Labor | Materials | Also note |
|---|---|---|---|---|
| Standard Professional Treatment Tables | 10 years, parts | 1 year | 2 years — mechanical/electrical parts, foam, vinyl | Wood/veneer cabinetry 1 year. Foot tubs & plumbing on Artesian or Golden Touch 1 year. Hydraulic leg motors 1 year labor. |
| Olympus, Harmony/Destiny | 5 years, parts | 1 year | 2 years — mechanical/electrical parts, foam, fabric | Harmony/Destiny foot bath: 1 year structural and plumbing. |
| Portable Massage Tables, QuickLite Massage Chairs | 5 years, parts | Not specified | 2 years — foam and vinyl | — |
| Neptune/Aphrodite Wet Tables, Vichy Showers | 2 years, parts | 1 year | 2 years — mechanical/electrical, foam, vinyl. Vichy plumbing parts 2 years. | Neptune foam pad is not warranted. Batteries 1 year. |
| Masquerade, Legato, S-Lounger | 2 years, parts | Not specified | 2 years — mechanical/electrical, foam, vinyl | Batteries 1 year. |
| Breath Pedi-Lounge | 1 year, parts | Not specified | 2 years — mechanical/electrical, foam, vinyl | Batteries 1 year. |
| Furniture & Accessories | See notes | Not specified | 1 year — woodwork and veneer | TouchAmerica accessories 1 year. Items not made by TouchAmerica carry the original manufacturer's warranty. Hot Towel Cabis, Pedicure/Timbale Carts and PediStools/ProStools 1 year. |
Summary for quick reference only. The full clauses below are the terms that apply. "Not specified" means the published warranty doesn't state a separate labor period for that family. Labor warranties apply to customers in the USA only.
Standard Professional Treatment Tables
Ten-year warranty on replacement parts for frame/structure and one year on labor. Wood/veneer cabinetry is warranted for one year. Foot tubs and plumbing parts for Artesian or Golden Touch are warranted for one year. Mechanical/electrical parts, foam and vinyl carry a two-year warranty on materials. One-year warranty on labor for hydraulic leg motors. Labor warranties apply to customers in USA only.
Olympus, Harmony/Destiny, Portable Massage Tables, QuickLite Massage Chairs
Olympus and Harmony/Destiny have a five-year warranty on replacement parts for frame/structure and one year on labor. Mechanical and electrical parts, foam and fabric carry a two-year warranty on materials. One-year structural and plumbing warranty on Foot Bath for Harmony/Destiny. Portable Massage Tables and QuickLite Massage Chairs carry a five-year warranty on replacement parts for frame/structure and two-year warranty on foam and vinyl. Labor warranties apply to customers in USA only.
Wet Tables, Vichy Shower, Masquerade, Breath Pedi-Lounge, Legato, S-Lounger
Neptune/Aphrodite tables and Vichy Showers carry a two-year warranty on replacement parts for frame/structure and one year on labor. Breath Pedi-Lounges carry a one-year warranty on replacement parts for frame/structure. Masquerade, Legato and S-Lounger have two-year warranty on replacement parts for frame/structure. Mechanical/electrical parts, as well as foam and vinyl, carry a two-year warranty on materials, except batteries, which have a one-year warranty. Vichy Shower plumbing parts are warranted for two years on materials. Neptune Foam Pad is not warranted.
Furniture and Accessories
Woodwork and veneer are warranted for one year. All accessories made by TouchAmerica carry a one-year warranty. Accessories and components not manufactured by TouchAmerica carry the original manufacturer's warranty, which varies from product to product. Hot Towel Cabis, Pedicure/Timbale Carts and PediStools/ProStools are warranted for one year.
Shipping for warranty replacements
TouchAmerica will cover the cost of shipping products replaced under warranty to customers in the contiguous USA only. International customers (as well as those in Alaska and Hawaii) must pay the freight costs for warranty replacement products. Customers are responsible for freight expenses associated with returning products to TouchAmerica.
What isn't covered
Normal wear and tear or damage caused by accident, misuse, improper maintenance, harsh operating environments, or neglect (which includes tears in the upholstery and damage caused by harsh chemical-based cleaners) are not covered under this warranty. All warranties are limited to repair or replacement, at TouchAmerica's discretion, unless otherwise stated.
A note on cleaning products
Upholstery damage from harsh chemical-based cleaners is specifically excluded. In high-turnover treatment rooms this is the most common avoidable claim. If you're unsure whether a disinfectant is safe for your vinyl, ask us before you use it across the floor.
Need help with a TouchAmerica product?
Talk to someone who knows the equipment.
Warranty claim, replacement part, RMA number, or a question about whether something is covered. Our North Carolina team handles it directly.
Phone
1.800.678.6824 Mon–Fri, 8:30am–5:00pm ETInternational
919.732.6968 Outside the United StatesProspect Hill, NC 27314